Support

How can we help?

Submit a ticket, track your issue, or search the FAQ below. Security reports are always prioritised regardless of plan.

Existing customers can manage tickets, comments, knowledge-base articles, and service status in the authenticated support panel.

Open Support Portal

Open a support ticket

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Security reminder: Never include passwords, session tokens, CSRF tokens, private keys, or customer data in this form. Reference only safe IDs (request IDs, ticket IDs) and timestamps.

Track your ticket

For privacy, lookup requires the ticket ID and submission email and shows status metadata only.

Response times

Free / Community3–5 business days
Starter2–3 business days
GrowthNext business day
ScaleWithin 4 hours
EnterpriseDedicated CSM
Security reportsAlways prioritised

Other channels

Emailsupport@authdeep.comSecuritysecurity@authdeep.com

Frequently asked questions